Marine Travelift’s Service And Performance Impresses Saint-Malo, France

Marine Travelift provides worldwide customer support and service

STURGEON BAY, Wis. – Having valued business partners is important to being successful. The Chamber of Commerce & Industry (CCI) of Saint-Malo discovered an imperative partner with Marine Travelift and HPM France, the local Marine Travelift dealer.

Located in the heart of the Atlantic Arc, the Port of Saint-Malo provides a range of facilities and services for building, maintaining and repairing all types of ships. The high-performing Port handles yachts, ferry boats, tall ships and numerous fishing boats. It is easily accessible by road, air or rail; and currently boasts a 400-ton Marine Travelift mobile boat hoist.

The Marine Travelift mobile boat hoist was delivered in 2008 and has been an important advantage to the Port’s operation. “The 400C is dependable, works properly and efficiently, and lifts up to the 400-ton capacity that it states,” said Stephan Chayer, international director of sales at Marine Travelift. “We worked with the Port to determine what it needed to maintain and grow its operation as we continue to work with them in the future.”

Before acquiring the Marine Travelift 400C, the Port of Saint-Malo purchased other lifting equipment. “Unfortunately, the other machine had serious problems including corrosion issues. The manufacturer didn’t stand behind his equipment and hid behind the bid specifications,” said Chayer. “Bid specifications are just for a machine and not for long-term service and support. The Port needs to partner with a supplier to get results and a business partner that will support them.”

The Port was concerned about the paint due to the products it consistently handles. The fumes from the fertilizers, bulk liquid products and chemicals, as well as the salt air from the harbor are corrosive on marine equipment. This Marine Travelift mobile boat hoist was delivered with superior paint that uses zinc-enriched primer to increase paint life during the most challenging conditions. “After four years, the machine still looks as good as new. It gives pride to the employees and motivation to continue good work.”

The Marine Travelift mobile boat hoist started operation exactly as scheduled by the Port of Saint-Malo. “Within the first day it was already lifting several vessels that needed emergency attention,” explained Chayer. “The customer was impressed to see that the machine was not a prototype needing months of on-site adjustments and changes, but a proven production unit ready to handle full-duty cycles and full loads on the first day of operation and after.”

Designed and manufactured by Marine Travelift, the 400-ton mobile boat hoist replaces a marine railway that was outdated, time-consuming and costly.

The Port of Saint-Malo wanted to partner with a company that would provide after sales support long after the delivery of the 400C. “Our job doesn’t end once we deliver a mobile boat hoist. We continue to partner with the customer, providing service and support throughout the mobile boat hoist’s life,” said Chayer.

It also maintains the machine with highly trained service people who deliver service on-site or by phone.

Marine Travelift and HPM deliver local service, technical training, parts and support to maintain maximum operational efficiency. Every mobile boat hoist sold by Marine Travelift is backed by a team of factory experts, who work with local dealers to diagnose and coordinate maintenance programs and repairs. Marine Travelift also keeps parts in-stock and ready for shipping for increased customer support.

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